![]() ![]() ![]() Did the client ever do anything to fix these issues? Of course not. A lot of issues we have to fix are because of these glitches and bugs. It doesn't help that at the call center I was working at, our client was a certain video-game store that made big news in 2020 due to the stock market. Anything short of perfect reflects poorly on you.Ĭalls are difficult and stressful. Now if you need help with a customer's issue, you need to rely on your colleagues. We used to have a program where agents would be designated as "mentors", and their job would be to assist other agents. Instead of hiring, management decided to just make do. That means people get overstressed and leave, causing a downwards spiral. And with less people working, that means more work for the people who do stay. Instead, what you actually get is the management placating the staff with a few luxuries to draw attention away from many flaws. We were told that it would be really cool and fun. When I began training for working at Atento, I felt excited to be there. This company also requires that you work all holidays including state and federal major holidays if you are scheduled to work. There is a lot of drama that is not properly taken care of or addressed because there is no HR Department. You just saw a weird person walking around thinking it was a new agent coming out of training and into production. Like the Operations Manager, they never formally introduced themselves. (Publication : FEMA Supervisor - Call Center Atento Lindon, UT) Atento is looking for a Supervisor to help in the development of new talent for FEMA Supervisor will be responsible for overseeing the nesting department including but not limited to coaching, developing, and improving the confidence/skill set of new agents. When they hire new people, they are not being introduced. They do not keep all agents up to speed on current happenings on the production floor or the company in general. Descarga nuestro white paper sobre AtentoHome, nuestra solucin segura basada en la nube que expande nuestro valor agregado en varios escenarios comerciales. There is no goal system or reward system for that matter. They offer no incentives on the production floor. If your call time exceeds 7 minutes, you’re considered doing your job poorly. Also, Atento does not care if you go above and beyond for the customer. Otherwise you will receive 1 point for each day missed. The only way you can ever be excused from missing a day of work, is with a medical note. One of the supervisors is barley there, yet they don’t cut agents any slack. That’s a recipe for disaster within the production floor. Individuals looking for career growth are encouraged to apply.This company just barely started here in Utah 4 months ago, they will hire anybody and everybody of all ages, some may say how great that is, others already know that’s not great. This position supports all inbound calls, providing technical support, account management, and overall general questions.Īgents will be expected to be engaging, flexible, customer service-minded, and resourceful while giving each customer a memorable experience. We are looking for people with experience in customer service or similar experience in video games and consoles To work on-site _Ītento is one of the top 5 customer relationship management (CRM) and business process outsourcing providers (BPO) in the world and a leader in Latin America. Customer Service Representative - Gamestop Powered by Atento ![]()
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